Managed IT Support Metro Vancouver

Helpdesk agent providing Managed IT Support in Metro Vancouver office environment

Managed IT Support: Reliable helpdesk, proactive monitoring, and predictable pricing for small and mid-sized businesses in Surrey, Vancouver, Burnaby, and Richmond

At Ctrl Alt Networks, we provide Managed IT Support and Helpdesk services in Metro Vancouver that small and medium-sized businesses can rely on.
Our team is available 24/7 to resolve issues quickly, reduce downtime, and keep your systems secure.
Whether you need co-managed IT to support your in-house staff or a fully outsourced solution, we help you focus on running your business while we manage the technology.

What We Offer

  • Our managed IT services are designed to be proactive, reliable, and scalable.

    • 24/7 remote & on-site helpdesk support – fast responses when you need them most.

    • Windows & macOS device management – keep every workstation updated and secure.

    • Proactive monitoring & automated patching – stop issues before they affect your team.

    • Microsoft 365 & Google Workspace administration – account setup, licensing, and ongoing support.

    • VPN, printer, and network troubleshooting – seamless connectivity for all users.

    • Vendor and ISP coordination – we handle third parties so you don’t have to.

    • Monthly IT health reports & quarterly reviews – insights to keep your systems running at peak performance.

How We Work

We follow a clear, proven process to deliver consistent IT support.

Our SLA (Service Level Agreement):

  • Same-day first response during business hours

  • Urgent tickets prioritized

  • After-hours coverage available by agreement

Onboarding Steps:

  1. Initial discovery of users, devices, and apps

  2. Security baselines and patching policies applied

  3. Monitoring & endpoint detection (EDR) rollout

  4. 30-day review for performance & optimization

Why Choose Ctrl Alt Networks

  • Local IT engineers serving Metro Vancouver

  • Same-day response with defined SLAs

  • Flexible support models: co-managed or fully outsourced

Frequently Asked Questions about Managed IT Support in Metro Vancouver

What types of businesses benefit from managed IT support?

Most small and medium-sized businesses (SMBs) in Metro Vancouver benefit from outsourcing IT support. It ensures reliable uptime without hiring a full in-house team.

Do you provide 24/7 helpdesk support?

Yes. Our helpdesk operates around the clock, offering remote and on-site support whenever you need it.

Can you work with our internal IT team?

Absolutely. We offer co-managed IT services where we partner with your existing staff to fill any gaps.

Ready to take control of your IT?

Let’s talk about how Ctrl Alt Networks can simplify your technology management.

Contact Us







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