About us
No frills. Just IT services you can trust.
Ctrl Alt Networks helps small and mid-sized business owners in Metro Vancouver stop worrying about technology, so they can focus on the part of the job they actually enjoy: growing the business.
Who we are
An IT partner for businesses that don’t have an IT department
Most small businesses don’t need a full-time IT employee. They do need someone reliable to call when email stops working, a laptop dies before a client meeting or a suspicious message lands in an inbox. They also need someone thinking ahead: keeping systems patched, backups tested and the network ready for growth.
That’s what we do. Our team looks after the computers, networks, cloud tools, security and backups for offices across Metro Vancouver, with flat-rate plans that keep IT costs under control. We handle the hands-on work too, from workstation setups and troubleshooting to system tuning, which means less downtime and a more productive team.
We work with accountants, lawyers, clinics, retailers, restaurants, nonprofits, real estate and insurance offices, and plenty more. What they have in common is wanting technology that simply works and a provider who answers the phone.
- Years of combined IT experience
- 5 +
- Small businesses supported
- 20 +
- Projects delivered
- 15 +
- Industry certifications
- 10 +
How we compare
Ctrl Alt Networks vs a standard managed service provider
Every managed service provider covers the basics. Here’s what you get with us on top of them.
| What’s included | Standard MSP | Ctrl Alt Networks |
|---|---|---|
| Server monitoring and maintenance | ||
| Network monitoring and management | ||
| Helpdesk services | ||
| Basic security | ||
| Backup solution | ||
| Procurement services | ||
| Monthly IT operational meetings | ||
| Quarterly business reviews | ||
| Dedicated support app | ||
| Regular proactive on-site visits | ||
| Dedicated project team | ||
| Bilingual support | ||
| Technology scorecards | ||
| Security awareness training | ||
| IT strategy team | ||
| Research and development team | ||
| Dedicated client success manager | ||
| Same-day resolution |
How we work
What you can expect from us
The way we work matters as much as the tools we use. These are the promises our clients hold us to.
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Plain English, always
You shouldn’t need a dictionary to understand your IT. We explain what we’re doing, why, and what it costs, without the acronyms.
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Prevention over firefighting
The best IT support call is the one you never have to make. Monitoring, patching and good habits come first.
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Costs you can plan for
Flat monthly pricing and quotes before projects start. If something isn’t worth the money, we’ll say so.
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Local and accountable
We’re based in Surrey, part of the Lower Mainland business community, and we show up in person when it matters.
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Hands-on help
From setting up a new workstation to tuning a slow network, we do the work rather than just logging tickets.
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Technology that fits the business
We recommend what your business actually needs, not the most expensive option on the shelf.
Extras for clients
Tools that make IT easier to manage
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Exclusive IT product store
Clients get access to more than 100,000 IT products, sourced and configured by our team.
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Hardware-as-a-Service
Get current laptops, desktops and network gear without a large upfront capital expense.
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IT management portal
A web portal that shows your tickets, devices and IT health in real time, so nothing happens behind a curtain.
Vendors
Hardware and software we work with
We specify, supply and support equipment and platforms from the vendors small businesses depend on, so you get gear that fits and stays supported.
All product names and logos are trademarks of their respective owners.
Let’s see if we’re a good fit
Book a free IT review. We’ll look at your setup, answer your questions and give you a clear monthly price. No pressure and no jargon.