Managed IT Support
Unlimited helpdesk support, device management and proactive monitoring for one predictable monthly fee.
Ctrl Alt Networks
Managed IT support for Vancouver businesses
We look after your computers, network, Microsoft 365, security and backups for one flat monthly fee, so your team can get on with their work instead of fighting their technology.
- Flat-rate monthly plans
- Unlimited helpdesk support
- Local, on-site engineers
Fully managed IT
One flat monthly fee. Your whole IT setup, handled.
Small and mid-sized businesses shouldn’t need a full-time IT department to have technology that works. Our all-inclusive plans give you a team of engineers, unlimited helpdesk support and predictable pricing that makes budgeting simple.
We don’t wait for things to break. Proactive monitoring spots failing drives, full disks, missed updates and suspicious logins early, and most of the time we fix them before anyone in your office notices.
How managed IT support worksWhat’s covered
- Unlimited helpdesk support, remote and on site
- Windows and macOS computers, phones and tablets
- Servers, networking, Wi-Fi and firewalls
- Microsoft 365 or Google Workspace, email and file sharing
- Monitoring, patching and endpoint protection
- Data backup and recovery
- Dealing with your internet provider, printer company and software vendors
- Monthly IT health reports and quarterly reviews
Our services
IT services that cover everything your office runs on
Choose a complete managed plan, or bring us in for exactly what you need.
Cybersecurity Services
Threat monitoring, endpoint and firewall security, staff training and incident response to keep attackers out.
Microsoft 365 & Google Workspace Services
Setup, migration, licence management and security for the cloud tools your team uses all day.
Advanced Network Management
Monitoring, firewalls, switches, VPNs and business Wi-Fi, managed so your network stays fast and secure.
Strategic IT Consulting
IT assessments, roadmaps, cloud strategy and cost reviews that line up technology with where your business is going.
Software Management Solutions
Deployment, patching, licence tracking and integrations that keep your business software secure and working together.
Backup & Disaster Recovery
Encrypted automatic backups and tested recovery plans, so a failure or attack never means losing your business data.
Hardware Provisioning & Deployment
Laptops, desktops, servers and network gear sourced, set up and deployed, with support from purchase to retirement.
VoIP & Unified Communications
Cloud phone systems and unified voice, video and chat that lower costs and work from anywhere.
Website Development & SEO
Business websites built to be fast, secure and easy to find, with ongoing SEO and care from the same team that runs your IT.
Vendors
The technology we work with every day
We source, deploy and support hardware and software from the vendors your business already relies on.
All product names and logos are trademarks of their respective owners.
Getting started
Switching IT providers, without the headache
Moving to a new IT company is a planned project, not a leap of faith. Here’s what your first month with us looks like.
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Step 1: Discovery
We document every user, device, app and account, so your IT stops living in one person’s head.
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Step 2: Baseline
Security settings and patching policies go onto every computer, the same way, every time.
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Step 3: Protect and monitor
Monitoring and endpoint detection (EDR) switch on, so we catch problems before your staff notice.
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Step 4: 30-day review
We walk you through what we found, what we fixed and what we recommend next. No jargon.
Why Ctrl Alt Networks
More than a typical IT provider
Most managed service providers cover the basics: helpdesk, monitoring, backups. We do too, plus the things that make the difference day to day.
How we compare to a standard MSP
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A dedicated team
A client success manager, a project team and an IT strategy team who know your business, not a different stranger every call.
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Regular on-site visits
Our engineers visit proactively, not only when something’s already broken. We’re local to Metro Vancouver.
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Same-day resolution
Same-day first response during business hours, with urgent issues jumping the queue.
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Technology scorecards
Clear reports that show the health of your IT and where your money is going.
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Security awareness training
Most breaches start with a click. We train your team to spot phishing and scams.
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Bilingual support
Support in more than one language, so everyone on your team can explain the problem comfortably.
- Years of combined IT experience
- 5 +
- Small businesses supported
- 20 +
- Projects delivered
- 15 +
- Industry certifications
- 10 +
Industries
IT support for the way your industry works
From patient privacy in clinics to point-of-sale systems in restaurants, we set up your technology around your line of work.
- Dental & Medical Clinics
- Law Firms
- Accounting & Financial Services
- Retail & Restaurants
- Nonprofits
- Real Estate & Insurance
We also support notaries, financial services, immigration and education consultants, optometrists, veterinary clinics, spas, eCommerce, and logistics and trucking companies. See all industries.
Service areas
Local IT support across Metro Vancouver
Remote help when that’s fastest, an engineer at your door when it isn’t. We support businesses in these cities and the neighbourhoods around them.
- IT support in Vancouver
- IT support in Burnaby
- IT support in Richmond
- IT support in Surrey
- IT support in New Westminster
- IT support in North Vancouver
- IT support in Coquitlam
- IT support in Port Coquitlam
- IT support in Delta
- IT support in Langley
- IT support in White Rock
- IT support in Maple Ridge
- IT support in Abbotsford
From the blog
Straight answers to common IT questions
Multi-Factor Authentication for Small Business: What to Turn On First
MFA blocks most account takeovers. Which accounts to protect first, which methods are safest, and how to roll it out without frustrating your team.
Small Business Backup: The 3-2-1 Rule Explained
What the 3-2-1 backup rule means, why cloud sync isn't a backup, how to protect backups from ransomware, plus a checklist to test your own backups.
BC Privacy Law (PIPA) and Your IT: A Practical Checklist
What BC's Personal Information Protection Act means for your business IT, in plain English, with a practical checklist of security safeguards.
FAQ
Questions business owners ask us
Can't find your question? Call us or send a message and a real person will get back to you.
What does a managed IT service provider do?
A managed IT service provider (MSP) takes care of your business technology for a monthly fee. That means answering your staff’s IT questions, keeping computers patched and protected, monitoring your network, managing Microsoft 365 or Google Workspace, running backups and planning upgrades. Instead of paying someone each time something breaks, you pay a predictable amount to keep things from breaking.
How much do managed IT services cost?
Our plans are a flat monthly fee, mostly based on how many people and devices we look after, and they include unlimited helpdesk support. Projects like office moves or migrations are quoted separately and up front. Book a free IT review and we’ll give you an exact price for your business.
Do you offer on-site IT support in Vancouver?
Yes. Most requests are fixed remotely because that’s fastest, but our engineers come on site across Vancouver, Burnaby, Richmond, Surrey, New Westminster, North Vancouver, Coquitlam, Port Coquitlam, Delta, Langley, White Rock, Maple Ridge and Abbotsford whenever hands-on work is needed. Managed clients also get regular proactive visits.
We already have an IT person. Can you still help?
Absolutely. With co-managed IT we support your in-house person with helpdesk overflow, security tools, monitoring, projects and a second opinion, so they aren’t on call alone.
How quickly can you get started?
After a short discovery call, onboarding usually starts with documenting your users, devices and accounts. Security baselines and monitoring follow, and we review everything with you after 30 days.
Get in touch
Talk to a local IT team
Tell us a little about your business and what’s going on. We’ll get back to you the same business day with next steps, or just call if it’s urgent.
- Call us(604) 849-8461
- Emailinfo@ctrlaltnetworks.com
- ResponseSame-day first response during business hours