Managed IT Support
Unlimited helpdesk support, device management and proactive monitoring for one predictable monthly fee.
Our services
IT services for small and mid-sized businesses
Everything your office needs to keep working: support for your team, secure devices and networks, reliable backups and sensible advice on what to do next. Pick a full managed plan or just the pieces you need.
What we do
Ten ways we look after your technology
Each service works on its own, and they work even better together because one team knows your whole setup.
Cybersecurity Services
Threat monitoring, endpoint and firewall security, staff training and incident response to keep attackers out.
Microsoft 365 & Google Workspace Services
Setup, migration, licence management and security for the cloud tools your team uses all day.
Advanced Network Management
Monitoring, firewalls, switches, VPNs and business Wi-Fi, managed so your network stays fast and secure.
Strategic IT Consulting
IT assessments, roadmaps, cloud strategy and cost reviews that line up technology with where your business is going.
Software Management Solutions
Deployment, patching, licence tracking and integrations that keep your business software secure and working together.
Backup & Disaster Recovery
Encrypted automatic backups and tested recovery plans, so a failure or attack never means losing your business data.
Hardware Provisioning & Deployment
Laptops, desktops, servers and network gear sourced, set up and deployed, with support from purchase to retirement.
VoIP & Unified Communications
Cloud phone systems and unified voice, video and chat that lower costs and work from anywhere.
Website Development & SEO
Business websites built to be fast, secure and easy to find, with ongoing SEO and care from the same team that runs your IT.
How it works
How we take over your IT
Switching IT providers sounds painful. It isn’t, when it’s planned. Here’s what the first month looks like.
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Step 1: Discovery
We document your users, devices, apps, network and accounts so nothing is a mystery later.
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Step 2: Baseline
Security settings and patching policies are applied across every device, consistently.
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Step 3: Protect and monitor
Monitoring and endpoint detection (EDR) go live, so we see issues before your team does.
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Step 4: 30-day review
We sit down with you, go over what we found and fixed, and agree on priorities.
FAQ
Questions about our IT services
Can't find your question? Call us or send a message and a real person will get back to you.
What does a managed IT services plan include?
Our plans cover unlimited helpdesk support, remote and on-site help, device management for Windows and macOS, patching, monitoring, Microsoft 365 or Google Workspace administration, network troubleshooting and dealing with your internet provider and other vendors. You also get monthly IT health reports and quarterly reviews. Security, backups and projects can be added to suit your business.
Can I pick individual services instead of a full plan?
Yes. Plenty of clients start with one thing, like a Microsoft 365 migration, a network upgrade or a cybersecurity assessment. We can also work alongside an in-house IT person on a co-managed basis.
How is managed IT priced?
Managed IT plans are a flat monthly fee based mainly on how many people and devices we support, with unlimited helpdesk requests. Projects such as migrations or hardware rollouts are quoted up front so there are no surprises.
Do you only work with businesses in Vancouver?
We support businesses across Metro Vancouver and the Fraser Valley: Vancouver, Burnaby, Richmond, Surrey, New Westminster, North Vancouver, Coquitlam, Port Coquitlam, Delta, Langley, White Rock, Maple Ridge and Abbotsford. Most day-to-day support is remote, and we come on site when something needs hands on.
Tired of IT problems slowing your team down?
Book a free, no-obligation IT review. We look at your devices, network, backups and security, then tell you plainly what needs attention and what doesn’t.