The owner shouldn’t be the IT department
Walk down 224 Street, through the Albion flats or along Lougheed Highway and you’ll find businesses run by the people who own them: contractors and trades, clinics, accountants and bookkeepers, shops, restaurants and small manufacturers. Out in Silver Valley, Thornhill and Whonnock, many more run from home offices and shops on rural properties.
In nearly every one, someone has quietly become the IT person. It’s often the owner, or whoever is “good with computers”. They reset passwords, chase the internet provider, set up new laptops and hope the backups are working. It’s time they could spend running the business, and it leaves real gaps in security.
Our managed IT services take that job over.
What’s included for a small Maple Ridge team
- Unlimited helpdesk support. Call or email whenever something is in the way. No counting hours, no surprise invoices.
- Monitoring and maintenance. We watch every computer for failing hardware, full disks and missed updates, and patch Windows, macOS and common apps on a schedule.
- Security on every device. Endpoint detection and response, multi-factor authentication on email and cloud apps, and protection against invoice fraud.
- Backups that are checked. Your files, email and accounting data backed up off site, with restores tested.
- New staff, set up properly. Laptops, email and access ready on day one, and removed the day someone leaves.
- We talk to your vendors. Internet, phones, printers, line-of-business software: we make the calls.
Internet you can rely on
East Maple Ridge in particular can have limited internet options, and an outage stops email, cloud files, card payments and phones. As part of managed IT, we look at your connection, recommend the best option available at your address, and set up a second connection that takes over automatically where downtime would hurt. Often the bigger problem is inside the building, such as an old router or a single Wi-Fi point at one end of the house or shop, and that’s an easy fix.
Trades and field crews
Contractors and trades rely on phones, tablets and job management apps as much as on the office PC. We manage those mobile devices, so lost phones can be locked or wiped, and we give each person their own login instead of a shared password that never changes. The office side, including quotes, scheduling, payroll and invoicing, is backed up and protected.
Pricing you can plan around
Managed IT is a flat monthly fee, mostly based on how many people and devices we support. Larger one-off work, like replacing all your laptops or moving to Microsoft 365, is quoted up front. You always know what you’ll pay before work starts.
Getting started
Book a free IT review. We’ll look at your computers, internet, security and backups, explain what we find in plain language and give you a clear monthly price. For everything else we do locally, see IT support in Maple Ridge.
