Phones for hybrid Vancouver teams
Vancouver’s offices are spread across downtown towers, converted warehouses in Railtown and Mount Pleasant, the Broadway corridor and neighbourhood storefronts from Commercial Drive to Marpole. Many teams now work some days in the office and some at home, and a phone system tied to a desk doesn’t fit that.
A cloud phone system, also called business VoIP, runs over the internet. Your business number and extensions live in the cloud, and calls reach people on whatever device they’re using. Our VoIP and unified communications service covers the planning, setup, number porting and ongoing support.
What a good setup includes
- Number porting. We move your existing 604, 778, 236 or 672 numbers, schedule the switch for a quiet time and test everything before the old service ends.
- Auto attendant and hours. A professional greeting, a simple menu, and different routing after hours, on weekends and on statutory holidays.
- Call queues. Calls to sales or the front desk wait in line with a message, and are offered to the next available person, instead of going to voicemail.
- Any device. Desk phones for reception, headsets and softphones for people at computers, and mobile apps that keep personal numbers private.
- Microsoft Teams calling for businesses that live in Teams, with the business number available right in the app.
- Reporting. See call volumes and missed calls by time of day, so staffing decisions are based on data.
Voice quality in shared buildings
Call quality depends on the network more than the phones. Many Vancouver offices share building internet or sit behind consumer routers that treat a call like any other traffic. We:
- Test your connection’s speed and stability, not just its advertised bandwidth.
- Configure your firewall to prioritise voice traffic, so a large upload doesn’t make calls choppy.
- Separate voice devices on the network where it helps.
- Add a backup connection when the phones are critical to the business.
Our network management service handles this as part of the project.
Moving offices without losing calls
Because the system is in the cloud, an office move no longer means a phone outage. Staff can take calls from home on the mobile app during the move, and desk phones simply plug in at the new location. We update the registered 911 address for each site so emergency calls go to the right place.
Getting started
Book a free review. We’ll look at how calls flow today, check your network and give you a recommended setup with a clear monthly price. For the rest of what we do in the city, see IT support in Vancouver.